faq

Sizing details

We offer free resizing for all rings valued over $1000.00.
For all other purchases, there is an additional resizing fee of $35.00 ($50.00 for resizing up more than 2 sizes).
All resizing is done by our own Professional Jeweler and we guarantee the quality of our workmanship. Resizings takes 2-4 days.
Please clearly message us your sizing instructions!
For easy check-out for resizing, simply purchase the "Ring Resizing" item listed under the "RING RESIZING SERVICES" section of our store.

Gift wrapping and packaging

Gift wrapping is available upon request. We also offer Personalized Messages for Special Occasions!
All of our products are shipped in exquisite Jewelry Boxes, ready to be presented! They are securely packaged to avoid any damage during the shipping process.

Shipping

Enjoy FAST & FREE SHIPPING on all US domestic orders.
Our Jewelry is shipped via USPS Priority Mail or First Class Mail , Monday-Friday. All packages are shipped out within 1-2 business days of confirmed payment date.
Signatures are required upon receipt of any orders over the value of $350.00.
FedEx Overnight Priority Shipping is available. Price may vary according to location.
Tracking information is made available to you once the item is shipped.

Layaway

We offer an INTEREST-FREE 90-day layaway!!
Simply pay the non-refundable deposit of 25% of the purchase price at the time of the purchase, and the balance is to be paid, in full, within 90 days from the date of purchase. Any amounts, at any intervals, may be paid within the 90-day period, so long as the full amount is paid off by the end of the 90-day period. The exact procedure for our Layaway Program is available at the time of the sale.

Store Appraisals

We offer Store Appraisals for Insurance/Replacement purposes only. The Appraisal states the item description, and includes a color picture of the item and the Retail Replacement Value.

Payments

We accept payments via PayPal, all Major Credit Cards, and Money Orders. If you select, Payment By Mail, you will be given our mailing address to send the Money Order. All payments must be received within 7 days from the date of purchase. Please message us or call us directly, if special arrangements need to be made.
International Buyers are responsible for all customs duties, taxes and related fees.

Returns

We want you to buy with complete confidence. If you're not completely satisfied with your purchase it can be returned, within 14 days, for a 100% FULL REFUND!
Please contact us within 14 days of the date of delivery & we will happily offer you a 100% FULL MONEY BACK GUARANTEE!
We are completely committed to doing everything we can to ensure your complete satisfaction with our products & services. It is our “No. 1 PRIORITY”! If, for any reason, you are not completely satisfied with your transaction, please give us a chance to MAKE IT RIGHT for you, by contacting us directly, so that we can help resolve any issues you may have. We assure you of our commitment and will respond within 24 hours.

Offers

Although our prices are already incredibly discounted, we will consider all REASONABLE OFFERS!

Reserved Listings

We can reserve listings for you for up to 14 days (Please message us for further information).

International Shipping

International Buyers:
We ship to certain countries at this time. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be, PRIOR to purchasing. It is against United States and International laws, to under-value merchandise or mark the item as a gift on custom forms.
Your country's Postal Service will contact you to submit these payments, prior to delivering the package.